Frequently Asked Questions

We collect personal information such as your name, email address, phone number, company name, billing information, and any other data you provide when registering or using our services. We may also collect usage data like your IP address, browser type, and device information.

We use your information to provide, improve, and maintain our ERP services, offer customer support, and communicate with you for marketing purposes, if you consent. You can opt-out of marketing communications at any time.

We may share your information with trusted third-party vendors who help us provide services, such as cloud hosting providers and payment processors. We may also disclose your data to comply with legal obligations.

We take reasonable measures to secure your data and prevent unauthorized access. However, no system is entirely secure, and we cannot guarantee absolute protection. We encourage users to follow security best practices, such as using strong passwords.

 In the event of a data breach or security incident, we will make reasonable efforts to notify you promptly and assist you in mitigating damage. However, we are not liable for losses arising from external attacks, user negligence, or third-party service failures.

We retain your personal data for as long as necessary to fulfill the purposes outlined in our Privacy Policy, or as required by law.

Yes, you can request to delete your data or cancel your subscription at any time. Please refer to the cancellation procedure in your account settings.

Yes, your data may be transferred and stored in countries outside of your location. These countries may have different data protection laws than your country of residence.

Yes, you can withdraw your consent to receive marketing communications from us at any time.

You are responsible for keeping your account information secure, including using strong passwords and not sharing your login credentials with others.

In the event that Digital Horizon ceases operations, your data may be deleted or made inaccessible. We strongly advise that you back up your data regularly to avoid data loss.

Yes, you agree not to violate any laws, use our services for illegal activities, or attempt to reverse-engineer or modify our software.

 Our ERP platform is provided solely for internal business purposes. You are not permitted to use the services for personal or non-business activities.

If you do not pay the applicable fees, your access to our services may be suspended or terminated.

Our Terms are governed by the laws of the Philippines. Any disputes will be resolved in the Philippine courts.

You can contact us through our website at www.digitalhorizon.ph, via email at admin@digitalhorizon.ph, or by phone at 09491598359.

Yes, we may update our Privacy Policy and Terms periodically. Any updates will be posted on our website, and your continued use of our services will signify your acceptance of the changes.