Privacy Policy

At Digital Horizon, we are committed to protecting the privacy and security of our users’ personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ERP system and related services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information such as your name, email address, phone number, company name, billing information, and other data you provide when registering or using our services.

1.2 Usage Data: We may collect information on how our service is accessed and used, including your device’s IP address, browser type, operating system, pages visited, and usage patterns.

1.3 Cookies and Tracking Technologies: We use cookies to improve your experience on our website. These cookies may collect data such as your browsing behavior, preferences, and session information.

2. How We Use Your Information

2.1 Provide and Improve Services: We use your information to provide, operate, and improve our ERP services.

2.2 Customer Support: We may use your information to respond to your inquiries, offer support, and troubleshoot any issues.

2.3 Marketing and Communication: With your consent, we may use your contact information to send you updates, newsletters, and promotional offers. You can opt-out at any time.

3. Sharing Your Information

3.1 Service Providers: We may share your data with trusted third-party vendors who assist in providing our services, such as cloud hosting providers, payment processors, or email communication platforms.

3.2 Legal Requirements: We may disclose your information if required by law, or if we believe such action is necessary to comply with a legal obligation or protect our rights, safety, or property.

4. Data Security and System Risks

While we take reasonable measures to protect your data and secure our ERP platform, we acknowledge that no system is completely immune to security breaches. In the event of a security incident, such as hacking, data theft, or unauthorized access, we will make all reasonable efforts to notify you promptly and take appropriate actions to mitigate the impact.

However, you understand and agree that various factors can contribute to such incidents, including but not limited to:

  • External Cyberattacks: Hackers or malicious actors may target our systems or other third-party services we use to exploit vulnerabilities.
  • Internal Vulnerabilities: Vulnerabilities within the platform itself or within third-party integrations may be exploited to gain unauthorized access to data.
  • User Error or Negligence: Data breaches can also occur due to user negligence, such as weak passwords, unintentional sharing of login credentials, or failure to follow security best practices.
  • Third-party Service Failures: Security incidents may arise from issues with third-party services integrated with our ERP system, such as cloud storage providers, payment processors, or external software vendors.
  • Employee Actions: Security breaches can be caused by actions of individuals within your organization, including employees or contractors. For example, employees may inadvertently expose sensitive data or intentionally misuse access privileges, leading to unauthorized access, data deletion, or theft.
  • Physical Security Risks: Breaches can occur from physical access to devices, servers, or data centers, which could be compromised due to theft, unauthorized access, or natural disasters.

Despite our efforts to maintain a secure platform, you understand and acknowledge that Digital Horizon is not liable for any security incidents, damages, or losses arising from the factors listed above. These risks are outside of our control, and it is your responsibility to take additional precautions, such as using strong, unique passwords, regularly updating your security practices, implementing internal access controls, and securing your local environment.

If a breach occurs, we will do our best to assist you in identifying the nature of the incident, mitigating damage, and offering guidance on any necessary steps to secure your data. However, Digital Horizon will not be held responsible for any damages or data loss due to the aforementioned factors.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Data Deletion and Company Termination

In the event that Digital Horizon ceases operations or is no longer able to provide services, any data stored in our ERP platform will be subject to deletion or may be rendered inaccessible. Once your data is deleted or no longer accessible,Digital Horizon will have no further responsibility or liability for such data, and we will not be required to restore or provide access to any deleted or lost data.

We strongly advise you to back up your data regularly and ensure that you have made adequate arrangements to protect your data should our services be discontinued.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. You may also withdraw consent for marketing communications at any time.

9. International Transfers

If you are located outside of your country, your data may be transferred to and stored in data centers located in other countries, which may have different data protection laws.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: www.digitalhorizon.ph , admin@digitalhorizon.ph , 09491598359